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These Terms & Conditions set out the rules that apply when you access bx00, create an account, place activity through the lobby, or use payment methods including FPX, Boost, and Bank Transfer. Read through each section before you proceed — by using the platform, you confirm you have reviewed and accepted what is written here.
These Terms & Conditions form a binding arrangement between you and bx00. They apply the moment you register an account, log in, or conduct any transaction — whether that transaction is processed through FPX online banking, a Boost e-wallet top-up, or a Bank Transfer to your account wallet. Access to the platform and its features depends on local law and is available only where local law permits. If you are accessing bx00 from a region where online gaming activity is restricted, these terms do not override any applicable legal restriction — your eligibility is determined by the laws governing your location. We may update these Terms & Conditions from time to time. When we do, the revised version replaces the previous one and takes effect from the date it is published on this page. We will make reasonable effort to flag material changes, but it is your responsibility to check back here. Continuing to use your account after an update is posted means you accept the updated terms. If any section of these terms conflicts with local law in your jurisdiction, that section is limited to the extent required by law, and the remainder stays in effect. Questions about a specific clause can be directed to our support team through the contact paths listed further down this page.
Transactions processed through FPX online banking are subject to both these terms and the transaction rules of your participating bank. Any dispute relating to a bank-side charge is handled through your bank directly.
Boost e-wallet top-ups are governed by Boost's own service agreement in addition to these terms. We process the amount received; wallet-level issues are resolved with Boost support.
Bank Transfer deposits are credited once the transfer clears on our end. Timing depends on your bank's processing schedule, not on a clock we control. Your account dashboard shows the current status after login.
Not every part of your experience with bx00 falls under a single set of rules. These Terms & Conditions draw a clear line between what we govern directly and what falls outside our scope. Understanding that boundary helps you know where to direct a question when something doesn't go as expected — and which channel can actually resolve it.
Login, account creation, session activity, and wallet management all fall inside these terms. Rules around account suspension, closure or recovery are defined here and applied by our team.
Deposits and withdrawals using FPX, Boost, or Bank Transfer are covered. We govern what happens on our side; your payment provider's own terms apply to what happens on theirs.
Game titles available in the lobby — including content from Bigtime Gaming, PlayStar, PG Soft, and Pragmatic Play — are covered by these terms in the context of how they are made available here, not by each studio's internal policies.
Any third-party service linked from bx00 but not operated by us — including payment processors, identity verification tools, or external wallets — is outside our scope. Their own terms apply to that part of your journey.
These Terms & Conditions are not a one-way document. You have specific actions available to you as an account holder, and we have laid out clear paths for each one. Your transaction history — including FPX credits, Boost top-ups, and Bank Transfer records — is accessible directly from the account dashboard after login, so you can review any entry without needing to contact support first. If a record looks incorrect, you can raise a correction request; our team will verify it against the transaction log on our end. For anything involving account details — email address, contact number, or wallet linkage — the update fields are inside your profile settings. Changes go through a verification step shown on screen; follow the instructions there exactly. If you disagree with how a term is being applied to your account, you can put that in writing to the support team. We will review the specific clause and respond with the reasoning. Response times depend on volume, but every written query is logged and answered.
Log into your account and open the transaction history section. Every FPX, Boost and Bank Transfer entry is listed there with date, amount, and status — no support request needed to view them.
Account profile fields — including contact details and linked wallet information — can be updated from the profile settings page. Each change triggers a verification step shown on screen; complete it before the update takes effect.
If you believe a term is being applied in a way that doesn't match what is written here, contact support in writing and cite the specific section. We will review the clause and respond with a clear explanation.
For account-level issues — access problems, session errors, or payment status questions — the support team is reachable through live chat and email. The current contact paths are shown in the support section below.
If you have a question about a specific clause, need to dispute how a term was applied, or want written confirmation of your account status, the channels below are how you get there. Each route is monitored by our team and tied to a logged ticket — nothing goes into a void.
Open the chat icon from any page while logged in. Live chat is the fastest route for account-access questions and term clarifications. Your session is logged for reference.
For written queries that need a paper trail — clause disputes, account correction requests, or formal term objections — email is the right path. We log every message and reply to each one in order.
Before contacting support, check your account dashboard after login. Transaction status, wallet balance, and current account flags are all visible there — many questions answer themselves at that screen.
These Terms & Conditions sit alongside a set of operational practices that govern how we handle information connected to your account. Understanding what we retain, why, and how to request changes gives you a clearer picture of what agreeing to these terms actually means in practice.
Account data — including name, contact details, transaction records from FPX, Boost, and Bank Transfer — is held for the duration your account is active and for a period after closure as required by applicable rules. We do not share it with unrelated third parties.
We use cookies to keep your session active, remember your login state, and observe how the lobby is navigated. You can adjust cookie preferences through your browser settings, though some features depend on session cookies to function correctly.
Your account credentials are your responsibility to keep private. If you suspect unauthorised access, change your password immediately through the profile settings page and contact support right away. We will review the session log on our end.
To request correction or deletion of account data where permitted by applicable law, contact support in writing through the email path. State clearly what you are requesting and which account it relates to. We will confirm receipt and process the request according to what local law allows.
These are the questions we get most often about how the Terms & Conditions work. If your question is not covered here, the live chat and email paths in the support section above are the right routes.
Yes. Any account activity — including deposits via FPX, Boost, or Bank Transfer — falls under these terms. Your payment provider's own terms also apply to the transaction on their side, but what happens inside your bx00 account is governed by the terms on this page.
We publish updates on this page with an effective date. If you continue using your account after the update goes live, that counts as acceptance of the revised terms. We recommend checking back here whenever you see a notice of change in the platform or via email.
Log into your account and open the profile and transaction sections — much of your account data is visible there directly. For a fuller data request, contact support in writing through the email path. We process data requests in line with what local law permits.
Yes. Send a written message to our support team through the email channel, cite the specific clause you believe was applied incorrectly, and describe what happened. We will review the clause against your account record and respond with a clear explanation.
These terms cover how those titles are made available inside the bx00 lobby — access conditions, account requirements, and wallet crediting. Each studio's internal game rules are displayed within the game itself and are separate from this policy.
Change your password immediately through your profile settings page, then contact our support team via live chat or email straight away. Our team will check the session log on our end and advise on next steps. Do not wait — report it as soon as you notice anything unusual.