Live / Slots
This page sets out the terms under which bx00 operates accounts, handles data and applies its policies to you as an account holder in Malaysia, where access is available under local law. Every section here is written to answer a real question about your rights, our obligations and how we manage your account and information.
Our legal terms apply to every account opened through bx00 and govern how we collect, store and use the information you provide during registration, login and account activity. Access to our platform — including live casino tables, slot games and sports markets — depends on local law and is available only in eligible regions where such activity is permitted. We do not make representations about legality in jurisdictions where we have not confirmed eligibility. When you use FPX, Boost or Bank Transfer to fund your account, the transaction data passes through the respective payment rail under the terms of that provider. We hold transaction references on our side for account reconciliation purposes; your bank or e-wallet provider holds its own record independently. If you access the platform via mobile on a Malaysian network, the same terms apply as on desktop — there is no separate mobile policy. Any question about how your payment data is handled in relation to FPX or Boost transactions should be directed to our support team using the contact routes on this page. We review our legal text whenever a material change in our operations or applicable requirements occurs; the current version is always the one published at bx00/legal/.
Our policy applies across four distinct areas of your relationship with bx00. Understanding where the boundary sits helps you know who to contact and what we can and cannot action on your behalf.
Login credentials, session management and account verification fall fully within this policy. We govern how your account is opened, suspended or closed. Steps shown inside your account dashboard reflect the current state of our access rules.
Deposits and withdrawals processed through FPX, Boost or Bank Transfer are subject to this policy on the bx00 side only. The payment provider's own terms apply to the rail itself. We record the reference; we do not control the provider's processing rules.
Game content supplied by Bigtime Gaming, PlayStar, PG Soft and Pragmatic Play is delivered under agreements between bx00 and those studios. Our legal terms cover your access to that content; the studios' own intellectual property terms apply to the titles themselves.
External links, payment gateways and network providers operate under their own terms. We are not responsible for their policies, data practices or service availability. If a third-party service changes its terms, the effect on your bx00 account is assessed separately.
You have several concrete actions available to you at any point while holding a bx00 account. First, you can review your transaction history — every FPX deposit, Boost transfer or Bank Transfer entry is logged and visible in the transaction section of your account dashboard after login. If any record looks incorrect, you can raise a correction request directly through our support channel; we will cross-reference the payment rail reference and respond. You can also update the personal details held on your account — name spelling, contact number, preferred e-wallet — by following the account settings fields shown after login. If you have a broader question about how we hold your data or want to understand what information we retain, the support routes below are the right place to start. We do not action correction or deletion requests made through social channels; all formal requests must come through the contact method listed on this page so we can verify account ownership before making any change.
Log in and open the transaction section to see every payment reference, including FPX and Boost entries, timestamped against your account.
Use the account settings fields visible after login to update contact information or preferred payment method. Changes take effect on your next session.
Any question about data retention, account scope or how a specific transaction is recorded should be submitted through our live support or email channel listed below.
For matters that go beyond self-service — including access disputes or formal data queries — contact our support team with your registered account details ready for verification.
Policy and account questions are handled through the same support team that covers general account help. Bring your registered account email and the relevant transaction reference — especially for FPX or Bank Transfer queries — so we can match the record on our side without delay.
The live chat window is accessible from the account dashboard after login. Use it to raise policy questions, flag a transaction discrepancy or ask about data held on your account.
For formal written queries — including data handling questions or account correction requests — email us at the address shown in the Contact section of your account settings.
The current state of your account, including transaction records and settings fields, is shown in your dashboard after login. Many policy questions can be answered by checking there first before contacting support.
We apply consistent data handling practices across all account activity — from the moment you register through to every session, transaction and support interaction. Cookies are used to maintain your session state and to serve the account dashboard correctly; you can adjust cookie preferences through your browser settings, though some functions require session cookies to work. Account security relies on the login credentials you set; we strongly encourage the use of a unique password not shared with other services. Data is retained for as long as your account is active and for the period required by the applicable legal and financial record-keeping obligations in the regions where we operate. To request a change to data we hold, use the email contact route and include your registered account email so we can verify identity before actioning the request.
We collect only the information needed to operate your account — registration details, session data and transaction references for FPX, Boost and Bank Transfer. We do not sell account data to third parties.
Session cookies keep you logged in across your visit. Preference cookies remember your account display settings. Adjust both through your browser; note that disabling session cookies will affect dashboard access.
Your login credentials are hashed and not stored in plain text. If you suspect unauthorised access, change your password immediately via account settings and contact support to flag the session.
Data is held for the period required by applicable obligations in eligible regions. To request a correction or ask what we retain, email us with your registered account details. We respond to verified requests.
These are the questions our account holders ask most often about our legal terms, data practices and account rights. If yours is not here, reach out through live chat or email.
Yes, if you hold a bx00 account and access the platform from Malaysia in a region where local law permits it. The policy covers your account, transactions through FPX, Boost or Bank Transfer, and all game content you access through the lobby.
We record the transaction reference, amount and timestamp on our side for account reconciliation. We do not store your full banking credentials — those remain with your bank. The FPX rail processes the payment under its own provider terms.
Log in and open account settings to update contact details or your preferred payment method. For changes that require identity verification — such as registered name corrections — submit a request through email support with your account email and the details to be corrected.
Yes. Send the request to our email support channel with your registered account email. We will verify your identity before responding. Transaction records visible in your dashboard after login are also available for your own review at any time.
No. The same policy applies whether you access bx00 through a desktop browser or a mobile browser on a Malaysian network. There is no separate mobile terms document — this page covers all access methods.
bx00 holds the transaction reference on our side. Boost and your bank each hold their own records under their respective terms. If a discrepancy appears in our record versus your Boost statement, contact our live chat with both references ready.