This policy explains exactly what account data bx00 collects, how we use it, and the choices you have over your own records — covering everything from your login details to payment activity through FPX, Boost, and Bank Transfer. Read through each section to understand where your data goes and how to reach us if anything needs to change.
Account Data Handled Responsibly
FPX & Boost Transaction Records
Your Rights, Clearly Stated
Direct Policy Contact Path
POLICY POSTURE
How bx00 Handles Your Personal Data
When you create an account with us, we collect the information needed to operate it — your registered name, email address, contact number, and the payment details associated with your chosen method, whether that is FPX online banking, Boost, or Bank Transfer. We also record session activity, device type, and the pages you navigate within the platform, so we can keep your account working consistently across visits. This data is used strictly for account operation, transaction processing, and customer support. We do not sell your personal data to third parties. Payment details entered during an FPX or Bank Transfer session are handled through the respective payment channel and are not stored in full on our servers. Boost wallet activity is similarly processed at the provider level. Data retention follows the period needed to maintain your account and meet any applicable record-keeping requirements under local law. If your account is closed, we retain only what is legally required and delete the rest within a reasonable period. Access to your stored data is restricted to authorised staff with a direct operational need. This policy applies to all interactions on bx00 and is subject to the jurisdiction and eligibility rules that govern your region.
FPX Transactions
FPX banking session data is passed directly through the payment channel. We record the transaction reference and outcome in your account history, not the full banking credentials.
Boost Activity
Boost payment interactions are processed at the Boost provider level. Your account dashboard shows the transaction status; full wallet credentials are never stored on our side.
Bank Transfer Records
Bank Transfer deposits and withdrawals are logged by reference number and amount in your transaction history, accessible any time after login from your account wallet page.
POLICY REACH
What This Policy Covers and What It Does Not
Not every interaction on or around bx00 falls under this single document. Understanding the boundaries helps you know where to direct questions — whether they relate to your account directly, the payment rails you use, the game content you access, or a link you followed from somewhere else.
Account Access
Login credentials, session tokens, device identifiers and account activity are fully within scope. This covers everything generated when you sign in, navigate the lobby or manage your wallet settings.
Transactions
Payment references recorded for FPX, Boost and Bank Transfer fall within scope. The underlying banking or wallet system has its own privacy terms that apply at the provider's end, separate from ours.
Site Content
Pages, game lobbies, table listings and support chat logs on bx00 are in scope. We keep a record of support conversations linked to your account for quality and resolution tracking.
Third-Party Services
External links, game studio interfaces loaded within the lobby, and payment provider pages operate under their own privacy terms. Once you leave bx00 or interact with a third-party frame, their policy governs, not ours.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
You are not a passive subject of this policy — there are concrete actions you can take at any point. Reviewing what we hold, correcting something that is wrong, or simply asking a question about how your data is used: all of these are within reach without needing to go through a lengthy process. Start from your account dashboard after login to see your stored profile details and transaction history. If anything looks incorrect — a name spelling, a contact number, or an outdated email address — use the account settings panel to submit a correction directly. For questions that go beyond self-service, our support team handles data enquiries through the same contact channels we use for general account help. Where local law and eligible region rules apply, you may also request a summary of the data we hold on your account; submit that request through our support contact path and we will respond within a reasonable timeframe.
Review Your Records
Log in and open the account dashboard to see your profile data and a full transaction history covering FPX, Boost and Bank Transfer activity.
Correct Account Details
Navigate to account settings to update your registered name, email or contact number. Changes take effect on the next login session.
Raise a Data Question
Send your question through the support contact path. Reference your registered email so we can locate your account and respond accurately.
Request a Data Summary
Where local law permits, you may request a summary of the data held on your account. Submit through support and we will handle it within a reasonable response period.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question specifically about how your personal data is handled — or if you want to act on any of the rights described in this policy — these are the direct paths to reach the right person at bx00. Each channel is monitored by staff with access to account records, so you will get a response that is specific to your situation rather than a generic reply.
Email Support
Send your data or privacy question to our support address. Include your registered email address so we can match your account quickly and give you a specific, accurate reply.
Live Chat
Open the live chat widget from any page on bx00. Identify your query as a privacy or data question at the start so the agent can access the right account information straight away.
Account Dashboard
For self-service data actions — reviewing records, correcting profile details or checking transaction history — log in and head to the account dashboard. No support ticket needed for most routine checks.
HOW WE PROTECT IT
Data Handling, Cookies and Account Security at bx00
We take a layered approach to protecting the data tied to your account. Connections to bx00 use encrypted transmission so that data moving between your device and our platform is not exposed in transit. Account sessions expire after a period of inactivity, reducing the risk from an unattended device. Cookies are used to keep your session active and remember your preferences within a single visit; you can manage cookie settings through your browser, though disabling them may affect how some parts of the platform function. Data we hold is accessible only to staff who need it for their specific operational role, and access logs are maintained. If you want to know who to contact about a data concern, the support paths listed on this page reach the team directly. To request a change to your stored details, use the account settings panel after login or raise it through support — both paths are checked by staff with the ability to act on the request.
Encrypted Connections
All data sent between your device and bx00 travels over an encrypted connection. This covers login, account updates and payment flow references for FPX, Boost and Bank Transfer.
Cookie Handling
Cookies on bx00 are session-functional and preference-based. You can adjust cookie permissions in your browser settings; we do not use cookies to sell your data to advertisers.
Data Retention Period
We keep your data for as long as your account is active and for the period required by applicable local rules after closure. Data no longer needed is deleted rather than archived indefinitely.
Access Controls
Internal access to account data is restricted by role. Staff who handle support, payments or account verification each have access only to what their specific function requires — not the full data set.
POLICY FAQ
Common Questions About This Privacy Policy
These are the questions we hear most often about how bx00 handles personal data. If your question is not covered here, the support contact paths above connect you directly to someone who can give a specific answer.
What personal data does bx00 collect when I register?
We collect your registered name, email address, contact number and, where you choose to use one, your payment method reference — such as the account linked to FPX or Bank Transfer. Session and device data is also recorded to keep your account functioning correctly.
Does bx00 store my FPX or Boost payment credentials?
No. FPX banking credentials are handled entirely within the FPX payment channel. Boost wallet interactions are processed at the Boost provider level. We record only the transaction reference and outcome, which you can view in your account history after login.
How do I correct account details that are stored incorrectly?
Log in and navigate to account settings. From there you can update your registered name, contact number and email address directly. If a field is locked for security reasons, raise a correction request through our live chat or email support and a staff member will handle it.
Can I request a copy of the data bx00 holds on my account?
Where local law and eligible region rules permit, yes. Submit the request through our email support channel, including your registered email address so we can locate your account. We will respond with the relevant data summary within a reasonable timeframe.
What happens to my data if I close my account?
We retain only what applicable local rules require us to keep after account closure and delete the rest within a reasonable period. You can ask our support team for specifics about what is retained and for how long before you proceed with a closure request.
Does this policy cover game studio content loaded in the lobby?
Game content from studios available in our lobby — including titles from Pragmatic Play and PG Soft — may load within frames governed partly by the studio's own data terms. Our policy covers your account and session data on bx00; the studio's interface may have its own handling.
Who do I contact if I have a concern about how my data was used?
Use the live chat on bx00 or send an email through our support contact. Identify it as a privacy concern at the start so it reaches the staff member with access to your account records and the ability to investigate or escalate your concern.
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